PRODUCT 01
AI CUSTOMER SERVICE · OFFICIAL WHATSAPP
A fully automated conversational AI agent for e-commerce platforms, running on official WhatsApp. It reads your store and catalogue data live, answers your customers accurately, and automates selling and follow-up without you in the loop.
CAPABILITIES
The system reads your store and product data automatically, gives accurate instant answers, and sends product links straight into the conversation. A customer service team that never sleeps — with no training needed.
The system analyses customer sentiment automatically. On frustration or refund requests, auto-replies stop immediately and the conversation is handed to a human agent — protecting your store's reputation.
Every store conversation in one interface. Per-agent permissions, performance tracking, and a seamless switch between the AI and a human agent at any moment.
Every conversation is tagged with its status — ATMET handling, ATMET won't intervene, handled by ATMET, escalated by ATMET — and the same labels sync in real time with the WhatsApp Business app on your phone.
A complete customer journey with zero manual work: abandoned-cart recovery, new-order and status notifications, post-delivery review requests, automatic replies to reviews, and birthday greetings.
Targeted WhatsApp campaigns in one click — re-target abandoned carts and push new offers, with precise per-message tracking: delivered, pending, or failed.
Design your official templates, add dynamic variables, and get Meta approval from inside the ATMETCHAT dashboard — no jumping between platforms.
Pick what fits your store: a floating WhatsApp button that reads the product page automatically and opens the chat, or an AI assistant window that answers visitors inside the store itself.
An exclusive capability: run the official WhatsApp API while keeping the WhatsApp Business app live on your phone at the same time — without losing your conversations or your number.
CONNECTION
Install ATMETCHAT from the Salla or Zid app store, or connect your Shopify store. The system reads your products and orders as soon as it is installed.
Start with the official Meta WhatsApp connection. Choose “Connect a WhatsApp Business app” during setup so the app on your phone stays live — that is the step that enables coexistence.
Once the official connection is complete, add the QR connection too. Both together give you the full experience: official for campaigns and interactive messages, quick for day-to-day operation.
Enable the automations you want from the dashboard — abandoned carts, order notifications, review requests — and ATMET starts replying, selling and following up on your behalf.
PLANS
$13per month
$26per month
Prices cover the platform subscription and the official connection, and apply to Salla and Zid stores (49 and 99 SAR respectively). Campaign and Meta template fees are paid to WhatsApp based on usage — ATMET takes no commission on them. Automated replies to conversations the customer starts are free, because Meta charges nothing in that case.
Connect your store to WhatsApp in minutes and let the system reply and sell on your behalf.
